RESEARCH

How Frank Gehry Delivers On Time and On Budget

When the Guggenheim Museum in Bilbao, Spain, opened, in 1997, critics hailed Frank Gehry’s masterpiece as one of the architectural wonders of the past century. The provincial government’s ambitious projections had called for 500,000 people a year to make the trek to Bilbao to visit the museum; in the first three years alone, 4 million came. The term “Bilbao ... READ MORE
The Outsider Edge

The success of managers hired for temporary roles shows that sometimes loose ties and cultural distance can help a leader be effective. Scholars have been examining the role of relationships in managerial work for decades. Managers are not individual contributors, after all. They lead projects, operate business units, and coordinate activity — in short, they get ... READ MORE
Hiring an Entrepreneurial Leader

Entrepreneurs have become the new heroes of the business world. In the same way that Robert McNamara and his fellow Ford Motor Company “Whiz Kids” elevated general managers to star status, figures like Mark Zuckerberg and Steve Jobs have made entrepreneurs the latest business icons. At Harvard Business School, where I advise the career development ... READ MORE
The Hard Truth about Innovative Cultures

A culture conducive to innovation is not only good for a company’s bottom line. It also is something that both leaders and employees value in their organizations. In seminars at companies across the globe, I have informally surveyed hundreds of managers about whether they want to work in an organization where innovative behaviors ... READ MORE
Why Design Thinking in Business Needs a Rethink

To reach its full potential, the popular innovation methodology must be more closely aligned with the realities and social dynamics of established businesses. In recent years, “design thinking” has become popular in many industries as established companies have tried to apply designers’ problem-solving techniques ... READ MORE
The Limits of Empathy

A few years ago, Ford Motor Company started asking its (mostly male) engineers to wear the Empathy Belly, a simulator that allows them to experience symptoms of pregnancy firsthand—the back pain, the bladder pressure, the 30 or so pounds of extra weight. They can even feel “movements” that mimic fetal kicking. ... READ MORE
How Design Thinking Improves the Creative Process

How entrepreneurs can take a big idea to a real-world product. It’s not just IDEO implementing design thinking into everyday work. More companies are turning to this problem-solving approach, which focuses on customer challenges to improve anything from the design of a water bottle to the design of a community water system. We recently talked to ... READ MORE
The Existential Necessity of Midlife Change

In a paper published in 1965, Elliott Jaques, then 48 and a relatively unknown Canadian psychoanalyst and organizational consultant, coined the term “midlife crisis.” Jaques wrote that during this period, we come face-to-face with our limitations, our restricted possibilities, and our mortality. In his own midlife... READ MORE
Change Management vs. Change Leadership — What's the Difference?

John Kotter discusses the difference between "change management" and "change leadership," and whether it's just a matter of semantics. These terms are not interchangeable. The distinction between the two is actually quite significant. Change management, which is the term most everyone uses, refers to a set of basic tools or structures intended to keep any change effort under control. The goal is often to minimize ... READ MORE
It’s Time to Make Management a True Profession

Managers have lost legitimacy over the past decade in the face of a widespread institutional breakdown of trust and self-policing in business. To regain society’s trust, we believe that business leaders must embrace a way of looking at their role that goes beyond their responsibility to the shareholder to include a civic ... READ MORE